Refund policy

# Return & Refund Policy

Thank you for shopping with Qlivo. We strive to ensure every customer is satisfied with their purchase. Please read our Return & Refund Policy carefully.

## Return Eligibility

Return Window:

Returns can be requested within **7 days** of receiving your order.

To be eligible for a return, the item must:

* **Be unused, unwashed, and unworn.**

* **Be in its original condition with all tags and packaging intact.**

* **Include proof of purchase or order number.**

## Return Charges

Customer-Initiated Return Fee: ₹19 per return request.

The return fee will be deducted from the refund amount.

## Exchange Charges

Customer-Initiated Exchange Fee: ₹19 per exchange request.

Exchanges are subject to product availability.

## Free Returns & Exchanges

No return or exchange fee will be charged if:

* **You receive a damaged product.**

* **You receive the wrong product.**

* **The product has a manufacturing defect.**

In such cases, Qlivo will bear the return shipping cost.

## Non-Returnable Items

Returns or refunds will not be accepted for:

* **Products that have been used, washed, or damaged after delivery.**

* **Products returned without original tags or packaging.**

* **Requests made after the 7-day return period.**

* **Minor colour variations due to different screen settings.**

## Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

* **Prepaid Orders:** Refunds will be processed to the original payment method.

* **Cash on Delivery (COD) Orders:** Refunds will be processed via bank transfer or another approved refund method after the required details are provided.

## Refund Timeline

**Processing Time:** Refunds are typically processed within **5–7 business days** after the returned product passes inspection. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

## Order Cancellation

**Orders may be cancelled within 2 hours of placement or before production begins, whichever is earlier.**

Once an order enters production or has been shipped, it cannot be cancelled.

## Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support through the **Contact Us** page before sending any product back.